Privacy Policy for One India App

Effective Date: 27th March 2025

1. Introduction

Team Instastack ("we", "us"), developer of the One India app, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your data when you use our One India app and register as a merchant on our platform to list and sell products on the Open Network for Digital Commerce (ONDC).

2. Information We Collect

We may collect the following categories of personal and business information:

• Contact information (e.g., name, email, mobile number)
• Business details (e.g., company name, GST number, address)
• Bank and payment details for settlement purposes
• Device and usage information (e.g., IP address, browser type, login timestamps)
• Listing and transactional data including order history and service preferences

3. Purpose of Collection

We collect and process your data for the following purposes:

• To register you as a merchant on the One India app and ONDC network
• To verify your identity and eligibility
• To facilitate product/service listing and order management
• To process payments, service fees, and taxes
• To comply with applicable legal and regulatory obligations
• To improve and customize our services, including customer support and marketing

4. Lawful Basis for Processing

We rely on your consent, contractual necessity, and our legal obligations as lawful bases for processing your personal data under applicable Indian data protection laws.

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

• ONDC Network participants (e.g., buyer apps, logistics partners) as required for order fulfillment
• Government authorities, when required by law or regulatory requests
• Service providers and processors who support our platform (e.g., payment gateways, analytics providers)

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes stated above or as required by law. After this period, data is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw your consent at any time
• Lodge a complaint with a data protection authority (if applicable)

9. Cookies and Tracking Technologies

Our One India app and platform may use cookies or similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our One India app may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated to you and posted on this page with a revised "Effective Date". Continued use of our One India app after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at: